Refund policy

At PevoraCare, we want you to be satisfied with your order. If there is a problem with your order, please contact us as soon as possible so we can review the issue and help resolve it.

Damaged, defective, incorrect, or missing items

If your order arrives damaged, defective, incorrect, or with an item missing, please contact us within 30 days of delivery.

 

To help us investigate the issue, please provide:

 

  • Your order number

  • A description of the problem

  • Clear photos of the item and packaging

  • A video when necessary to clearly show the issue

 

We may offer a replacement, resend, partial refund, or full refund depending on the circumstances and the nature of the issue.

Items that are not eligible for a refund

Unless required by applicable law, we generally do not provide refunds for:

 

  • Changing your mind after purchase

  • Ordering the wrong product

  • Incorrect information provided by the customer, including an incorrect shipping address

  • Failure to accept or collect a package

  • Issues caused by improper use of the product

  • Normal wear and tear

  • Minor cosmetic differences that do not affect the product's function

 

For hygiene reasons, we may also restrict returns of products that have been used, opened, or contaminated, where permitted by applicable law.

Returns

Please do not send a product back without contacting us first.

 

If a return is required, we will provide return instructions and the appropriate return destination after reviewing your request. Return shipping costs and arrangements will depend on the circumstances of the return.

Refunds

Once your request has been reviewed and approved, we will confirm the applicable refund or replacement.

 

Approved refunds will be issued to the original payment method where possible. The time it takes for the refund to appear in your account may depend on your payment provider or bank.

Late or missing refunds

If you have been notified that your refund has been issued but you have not received it, please first check your bank or payment provider. If the refund is still missing, contact us so we can investigate.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact us

For questions about returns or refunds, please contact us at:

 

PevoraCare
Email: contactuspevoracare@gmail.com