Shipping policy
Shipping Policy
Last updated: September 13, 2026
At PevoraCare, we work with fulfillment partners to process and ship orders to customers in available destinations.
Order Processing
Orders are generally processed within 3–5 business days before shipment.
Processing times may vary depending on product availability, order volume, holidays, or other circumstances outside our control.
Once your order has been shipped, you will receive tracking information when available.
Shipping Times
Orders typically arrive within 7–15 business days after they have been shipped.
Please note that delivery times are estimates and may vary depending on the destination, carrier, customs processing, holidays, or other circumstances outside our control.
Estimated total time from order to delivery: 10–20 business days.
We appreciate your patience while your order makes its way to you. 🐾
Shipping Costs
Free standard shipping is currently available for orders shipped to the United States.
Any applicable shipping charges, if offered for a particular destination or shipping method, will be shown at checkout before you complete your purchase.
Tracking
When tracking information is available, we will provide it to you by email.
Please allow some time for tracking information to become active after your order has been shipped.
Customs, Duties, and Taxes
Depending on your location, your order may be subject to customs duties, import taxes, or other charges imposed by your country or local authorities.
Any such charges are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.
PevoraCare cannot control customs processing times or fees charged by local authorities.
Incorrect Shipping Information
Please make sure your shipping information is correct before completing your order.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if reshipment is available.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, is incorrect, or appears to be missing, please contact us as soon as possible at:
Please provide your order number and clear photos or other evidence of the issue when applicable.
We will review the situation and work with you to determine an appropriate solution in accordance with our Refund Policy.
Returns
Please do not send any product back without contacting PevoraCare first.
If a return is approved, we will provide the appropriate return instructions and destination.
Contact Us
If you have questions about shipping or your order, please contact:
PevoraCare
Email: contactuspevoracare@gmail.com
Nothing in this Shipping Policy is intended to limit any consumer rights or remedies that cannot legally be limited or excluded under applicable law.